OUR GUARANTEE & RETURN POLICY

• We guarantee all of the merchandise we sell. Service to you our customer is our utmost priority. We will do everything in our power to serve you for your satisfaction.
• If you are dissatisfied with any of our products, we will exchange it or credit your account within 30 days of purchase, less shipping costs (note exceptions below).
• You may return unused and unwashed items only in good, saleable condition for a full refund. After 30 days if the item is still unused, unwashed and in 'like new' condition, we will issue a store credit. If returned items are used or otherwise not in 'like new' condition, they will be sent back to you at a minimum cost of $5.95.

Exceptions: Previously worn or washed garments, books, opened videos, DVD’s, CD’s, beauty/spa products and special orders are non-returnable.


Contact Info:

If you have any questions about this return policy, please feel free to contact us by phone, email or write to us.
customerservice@theycatalog.com or call toll free at 1-866-462-9642  

The Y Catalog
Attn: Returns
1830 14th Street
Santa Monica, CA 90404


Phone Exchange:

• Call us at 1.866 462 9646 and order your exchange items.
• We will process your new order, ship in-stock items, and charge your credit card for the item(s).
• Shipping is applied to all exchange orders.
• Upon receipt of your return we will refund your original payment method, excluding shipping charges.
• Please include original packing slip in return package.
  
  

Please include with your return: (in original, unused condition and in original packaging)

1) Copy of Order Invoice and original packing slip (included with your order and sent by email)

2) Credit card information for proper credit

3) A detailed description of how you would like us to handle your return/exchange

All returned merchandise must be carefully packed and will be subject to charge if not in saleable condition.

We will send you an email to notify that your return and/or exchange has been processed and the proper account has been credited. On returns, you should expect the credit in your account 10-14 business days after we receive your return.